| No matter what your home business is about, | | | | confirmed orders have a personal thank you |
| providing customer service is the key to | | | | note sent to the customer. It is even nice to |
| gaining new customers and building a strong | | | | thank customers with a quick postcard that is |
| customer base. The larger and stronger your | | | | hand written to let them know that they're |
| customer base is the more sales you will get | | | | order is being processed and shipped to them. |
| for your home business. Often when new | | | | Customers will know that you take the time to |
| entrepreneurs start working on the Internet, | | | | meet their needs and to treat them as |
| they do not realize the importance of | | | | valuable people instead of just another |
| customer service. After several months or | | | | wallet to empty. They will remember your |
| even years in the business, they have a much | | | | company and be more likely to give you repeat |
| weaker customer base than they potentially | | | | sales because you took the time to give them |
| could have because of the lack of customer | | | | a personal thank you instead of a computer |
| service. Just because you sell on the | | | | generated thanks. You will be surprised at |
| Internet does not mean that you forgo | | | | how many companies do not thank customers for |
| customer service to your visitors and buyers. | | | | their orders. |
| | | | |
| People do not like feeling as if they are | | | | Follow up with your customers. Find out if |
| just another number, statistic or ATM for | | | | the shipment arrived on time. Take a short |
| your home business. Individual attention and | | | | survey of how they felt about shopping at |
| meeting the needs of your customer will | | | | your wellness web store. This is a great way |
| increase your customer sales and make a | | | | to get feedback and it lets your customers |
| stronger customer service area of your home | | | | know that you care about their opinion and |
| business. One of the starting places to | | | | their experience with you. Should you |
| provide customer service is to put a physical | | | | receive negative feedback, take the time to |
| address on your web store and a contact phone | | | | correct whatever problem there was and |
| number. Many new entrepreneurs are nervous | | | | address any unresolved issues. It is much |
| about doing this but you can obtain a street | | | | better to leave the customer feeling |
| address post office box and order an 800 | | | | satisfied and happy about the situation than |
| number to use for your business. This will | | | | to never have followed up. The majority of |
| protect your personal information but will | | | | unhappy customers will never complain unless |
| provide your customers with a way to reach | | | | there is a follow-up and feedback |
| you. They will feel more confident in | | | | opportunity. Instead, they will never shop |
| purchasing your wellness products and | | | | with you again and will complain to friends, |
| services. | | | | relatives and co-workers. Feedback and |
| | | | follow-up is a great method to help grow your |
| Automated emails are handy and useful but at | | | | business and to thank your customer again for |
| the same time they can be impersonal. If your | | | | their purchases. The personal attention that |
| new wellness store comes with an automated | | | | you provide customers through customer |
| email to thank customers for their orders, | | | | service will make your wellness home business |
| have someone edit the email to make it more | | | | stand out above all the competing |
| personal and friendly. If there is no | | | | entrepreneurs. |
| automated email, make certain that all | | | | |