| No matter what your home business is about, providing | | | | orders have a personal thank you note sent to the |
| customer service is the key to gaining new customers | | | | customer. It is even nice to thank customers with a |
| and building a strong customer base. The larger and | | | | quick postcard that is hand written to let them know |
| stronger your customer base is the more sales you | | | | that they're order is being processed and shipped to |
| will get for your home business. Often when new | | | | them. Customers will know that you take the time to |
| entrepreneurs start working on the Internet, they do | | | | meet their needs and to treat them as valuable people |
| not realize the importance of customer service. After | | | | instead of just another wallet to empty. They will |
| several months or even years in the business, they | | | | remember your company and be more likely to give |
| have a much weaker customer base than they | | | | you repeat sales because you took the time to give |
| potentially could have because of the lack of customer | | | | them a personal thank you instead of a computer |
| service. Just because you sell on the Internet does not | | | | generated thanks. You will be surprised at how many |
| mean that you forgo customer service to your visitors | | | | companies do not thank customers for their orders. |
| and buyers. | | | | Follow up with your customers. Find out if the shipment |
| People do not like feeling as if they are just another | | | | arrived on time. Take a short survey of how they felt |
| number, statistic or ATM for your home business. | | | | about shopping at your wellness web store. This is a |
| Individual attention and meeting the needs of your | | | | great way to get feedback and it lets your customers |
| customer will increase your customer sales and make | | | | know that you care about their opinion and their |
| a stronger customer service area of your home | | | | experience with you. Should you receive negative |
| business. One of the starting places to provide | | | | feedback, take the time to correct whatever problem |
| customer service is to put a physical address on your | | | | there was and address any unresolved issues. It is |
| web store and a contact phone number. Many new | | | | much better to leave the customer feeling satisfied |
| entrepreneurs are nervous about doing this but you | | | | and happy about the situation than to never have |
| can obtain a street address post office box and order | | | | followed up. The majority of unhappy customers will |
| an 800 number to use for your business. This will | | | | never complain unless there is a follow-up and |
| protect your personal information but will provide your | | | | feedback opportunity. Instead, they will never shop with |
| customers with a way to reach you. They will feel | | | | you again and will complain to friends, relatives and |
| more confident in purchasing your wellness products | | | | co-workers. Feedback and follow-up is a great |
| and services. | | | | method to help grow your business and to thank your |
| Automated emails are handy and useful but at the | | | | customer again for their purchases. The personal |
| same time they can be impersonal. If your new | | | | attention that you provide customers through |
| wellness store comes with an automated email to | | | | customer service will make your wellness home |
| thank customers for their orders, have someone edit | | | | business stand out above all the competing |
| the email to make it more personal and friendly. If there | | | | entrepreneurs. |
| is no automated email, make certain that all confirmed | | | | |